Warranty

Our Returns and Warranty Policy includes the rights you have under the Azerbaijan Consumer Law and other relevant laws.

Many warranties are only supported by the retailer not the manufacturer, this is especially true of coffee machines. A warranty only becomes important when the unexpected happens. Then it's important you speak to someone who understands, is in the same country and is able to support you. We all to often hear from people who are unable to get support for their expensive coffee machine purchased on line from a box shifter or from another country.

Our Cofferica warranty means your covered.

As standard
Our espresso machines come with 1 years warranty
Grinders have 1 years warranty
Other items have 1 year
Please Note: Not every item is covered by our own warranty. Please contact us to confirm that your coffee equipment is directly supported by this warranty prior to contacting us for service. We currently offer three warranty periods. 12 Months as standard. With an optional Third and Fourth year at an additional cost at the time of purchase.

To receive warranty support on your equipment through Cofferica, you must provide proof of purchase in the form of your original order number. For orders placed online or over the phone, or purchases in the Cofferica showroom this information would have been emailed to you at order confirmation and also referenced on the packing slip. You would also have received a Warranty card with expiry date and SN number of the product. This information is also on the original sales receipt that you received at purchase. Please note: You must provide this information in order to receive Cofferica warranty support.

What's Covered?
The warranty covers parts and labour required to repair the machine and any mechanical or electrical components (including, but not limited to, control boards, pumps, boilers, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions. The warranty includes free return shipping to any location within the Azerbaijan. Customer must pay to ship the machine to our repair centre if necessary. Repair Centre: Gulara Gadirbayova, 8H, Baku, Narimanov,. In the unlikely event the product fails within the first 28 days of purchase, we will collect it at our expense and if we are unable to repair within 14 days offer a new replacement.

What isn't Covered?
Warranty troubleshooting and repair does not apply to the following:

-Commercial Products for commercial use.
-Any defect arising from the misuse of the machine, including but not limited to:
-Not properly refilling the boiler during brewing and steaming processes, resulting in burnt out components
-Lack of regular descaling of the machine's boiler and water system components
-Lack of regular thorough cleaning of the milk frothing components
-Lack of regular maintenance of the machine's brew group
-Use of non-commercial/household equipment in a commercial environment
-Normal wear and tear on the machine, including but not limited to:
-Replacement of gaskets
-Scratches, dents or other surface marring of any components
-Grinder burr replacement
-Regular maintenance, including but not limited to:
-Descaling
-Thorough cleaning of the milk frothing components
-Backflushing
- Shipping is not covered by the warranty; in these cases, the customer is responsible for shipping costs in both directions.

Who Do I Contact for Azerbaijan Warranty Services?
Contact us by phone: +994 55 460 00 01  Contact us by email: contact@cofferica.com

To initiate warranty service, we will need your equipment's original order number, located on your order/packing slip or original sales receipt, as applicable.

Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important. If we are unable to resolve the issue over the phone, you will be provided information on how to deliver your machine to our repair center.

Do not send your equipment to us for repair without contacting us first to diagnose and setup a Repair Number (RN) number. All equipment shipped without a valid RN are subject to refusal at our warehouse.


How Long Will it Take for a UK Warranty Repair?
Once we receive your machine in our repair centre, we commit to repairing and returning your machine to you within 30 business days.


Commercial Warranty
Where a product is advertised as TRADE or COMMERCIAL it is considered that the purchaser has a certain knowledge and engages in the trade appropriate to the use of the machine or equipment In this case the warranty is for 180 days (unless otherwise stipulated on individual products) and is a back to base parts only warranty .

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