You're right to cancel and right to a refund within the 14 day return period. Please note: A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. Also using the coffee machine or coffee grinder constitutes breaking the seal with the distance selling laws and could lead to a deduction or restocking fee once the goods are returned and assessed.
If you receive faulty goods and wish to return them, the Regulations are in addition to your other legal rights. So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act as you have when buying in store
1. Returns due to a change of mind regarding your purchase MUST be reported to us in writing via post, email or through the form below within 30 calendar days after the date the goods were dispatched by us.
2. If you feel that the goods delivered were not what you ordered, arrived damaged, defective or the delivery is of an incorrect quantity, we regret we cannot be held accountable unless notified in writing of the problem within fourteen working days (excluding weekends or bank holidays) of the goods being delivered, either via post, email or by completing the returns form.
3. Goods must be returned in the condition in which they were received. This applies to any attached stickers and tags supplied with the product, and all boxes, papers and accessories must be included alongside the returned items so that they can be resold if possible. Please note we will also not accept returned items suffering from tobacco damage or odour although these conditions do not apply to goods which have become faulty after a period of time.
4. If the goods received are deemed to be faulty upon inspection of your order or if an incorrect product was sent in error, we will happily refund any postage costs incurred to return the item to us. However, if the item is excessively heavy or of a high value, please contact us first as we may be able to arrange a collection.